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 Oil Paintings Gallery Home  >  Service center >  FAQ

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FAQ 

 
  Who paints our paintings?
  What materials do you use?
  Can you paint from my digital pictures ?
  Can I send you my order via email , rather then following the website order procedure?
  Is the shipping cost really free?
  Will I have to pay international import customs duty ?
  What if I can't find a particular painting I am looking for?
  How long will it take before I receive my ordered paintings?
  What's your packing for the paintings ?
  How will you send my paintings ?
  How can I edit my art profile?
  I forget my password, what can I do?
  How can I track my order ?
 



Who paints our paintings? 


All our oil painting reproductions are 100% hand painted from scratch by the most experienced and talented artists . All our artists have life long learning and experience on oil painting.

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What materials do you use?

We only use fine oil paints and the finest quality linen canvas which the master artists used for their original works.

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Can you paint from my digital pictures ?

Yes. We paint from customer's photograph or digital image , the subjects including family portrait, wedding portrait, children portrait, pet portrait , automobiles , scenery and so on.

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Can I send you my order via email , rather then following the website order procedure?
Yes. You can send us your order via email, with artist name , painting title and your desired size to us .

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Is the shipping cost really free?
Yes. The price you see for each respective work of art is the price you pay ,
 no any hidden price when you check out . Shipping free for anywhere.

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Will I have to pay international import customs duty ?

This varies from country to country . Generally, there are no duties for paintings shipped in small quantities. In most countries , hand-painted oils on canvas don't attract duty. However ,
please check the customs or the postal authorities in your country if you have any questions .

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What if I can't find a particular painting I am looking for?

If you like to have a painting that we do not show in our site , please send us a picture of it or simply give us the artist's name and the painting title.

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How long will it take before I receive my ordered paintings?

15-20 days . Our standard processing time for all orders is approximately 10-15 days after
payment is confirmed , plus the shipping time ,normally ,you will receive your order 15-20 days .

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How will you send my paintings ?

We send the ready order to you by DHL.
Shipping time for international orders via DHL is 3-4 business days.

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What's your packing for the paintings ?

The unframed painting will be covered in light plastic layer and then placed in a very durable shipping tube for protection. The framed painting will be packed in sturdy carton on delivery.

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How can I edit my art profile?

Simply login to the registered area using your email address and password.
You will then see a navigation bar called "personal details" in the page . There ,you can verify and change all your personal data.

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I forget my password, what can I do?

Go to the Angel Art House web site, and click the top navigation menu "my account" ,
once you are on the login screen, you will see a link "Forget password?" above the "login" button, follow the link and submit your email address which you registered. Our system will automatically send an email with your password to you

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How can I track my order ?

You can log in "Track my order ", and see the updated information of your order .

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